Author Archives: Whitney Larson

4 Ways To Improve Your Bottle Service

Bottle service is a crucial component of many top nightclubs’ business. It transforms standard clubs into elite, highly desirable clubs. It’s a way to attract high-status patrons and, above all else, make revenue faster than ever before.

But just because you offer bottle service doesn’t mean you’re doing it well. Here are 4 tips to improve your bottle service offering and maximize your club’s results.

1. Know where and how VIP guests are being booked

It’s common for nightclubs to get inundated with reservation requests from promoters, staff, agents, and guests themselves. The more organized you are with tracking reservations, the better your entire VIP service will be. Have a central location where all reservations are documented to make sure nothing gets lost in the process. Give your bouncers access to these VIPs so they are never stopped at the door or have to wait in line.

2. Know your clients and give them a customized experience

VIP guests don’t want to be treated like a number. They should be greeted at the door, walked to their table, offered their personal top-purchased liquors, and attended to by their favorite server Having a customer relationship management system in place helps track this information to give seamless VIP service from all staff members.

3. Manage inventory accordingly

It’s hard to predict the type and amount of liquors to purchase, but you can’t afford to run out of a top client’s favorite bottle before he even arrives. Take time to analyze history and trends of the bottles that are being purchased in your club, especially by your regular guests. Having a system like this in place not only helps you to better plan, but it also strengthens customer experience.

4. Interact and engage clients on a personal level

Promoting your nightclub in general and promoting your VIP tables won’t be the exact same. It’s no longer about summoning the masses for VIP. These clients demand a personal touch. Send personalized emails, texts and phone calls to past clients and keep them up-to-date with what’s happening at your club. While doing so, make sure you’re giving them information that’s specifically relevant to their interests and habits. A client won’t be impressed if you inform them of a new tequila brand if they’re solely vodka drinkers.


Amplify your ambiance. Make your clients feel exclusive by offering comfortable seating, elegant tables, and sexy mobile tablets. These factors will not only get your clients to stay longer (and order more), but will make you the state-of-the-art club.


​Whitney Larson is the president at Vēmos. Contact her at whitney.larson@vemos.io.

Top 5 Trends For Nightclub Owners

Maintaining a lucrative business in the nightclub industry isn’t easy. You need to stay up-to-date on industry trends and offer the best experience in the biz. Here are 5 trends top nightclubs use to stay ahead of the curve.

1. Know your customers

People are a part of your product. The better people you have inside your club, the better the party. But to get the best people in your door, you first have to know which type of people you want to attract and thereby represent your club. There’s no shame in saying no to those that don’t fit your criteria. The best clubs implement a dress code, recommend specific times for guests to arrive and demonstrate a strong ratio of both gender groups.

From there, treat your customers with respect and show them you really care. Don’t sell out high-profile customers. Clientele of high importance go to elite clubs where they feel safe and can relax, yet are treated by staff with the personal VIP status they deserve. Having a good customer relationship management (CRM) system that is tied to important analytics can help your club achieve this. The more you know about your audience, the better service and experience you can offer to your clients, and the more likely they are to return.

2. Appear exclusive

Instilling an exclusive concept in people’s minds gives your club an edge; a desire; a reason to want to party at your venue. Those that get in are part of the hottest group around. Do this by focusing on your target audience. Letting only those that fit your criteria through the door provides a better inside experience than simply letting anyone in. Top clubs turn relatively ordinary experiences into extraordinary ones, appearing as incredibly desirable. They know their audience, they treat them well, they appear inaccessible to everyday pedestrians, and they make themselves the talk of the town.

3. Get in tune with top musicians

The trend of electronic music of multiple genres isn’t only sweeping the nation, but is a sign of class and status in the nightclub industry. Top clubs welcome electronic music sensations, and get on the bandwagon of in-house performances. In fact, 88.3% of Nightclub and Bar Magazine’s 2012 Top 100 list feature DJs, 73.6% host live entertainment and 80% offer a dance floor. The DJ is the new rock star, so it’s worth investing in the right one to play the right music.

4. Improve operations

Let’s face it – it’s not efficient to operate with pen and paper. So why do you still use it? Too many clubs still use written guestlists, handwritten bottle service orders, and scan photocopies of patron’s IDs. It’s nearly impossible to track results this way, let alone effectively communicate across staff and offer exceptional client experience.

There are services available that top clubs are using to streamline operations and maximize profits, such as guestlist management software, reservation management software or CRM systems. In fact, there are solutions out there that offer the whole gamut in one spot. These solutions give you better insight, increase efficiency and revenue, and ultimately lead to a better customer experience to keep them coming back for more.

5. Offer the latest and greatest

Society is becoming savvier, which means people expect the latest and greatest at the tip of their fingers. Is that what your club is offering? It’s easy to get too ingrained in your own venue that you look past the lack of technology, dated décor, and overall aged experience. Offer sexy technology solutions for your clients to interact with. Have some eye candy – staff, models, and dancers – to get them excited. Install state-of-the-art sound and lighting systems. Keeping trends top-of-mind will help ensure longevity and class.


Whitney Larson is the president at Vēmos. Contact her at whitney.larson@vemos.io.

Vēmos Launches Smartphone Apps For Android And IOS

After our recent rollout of updated capabilities on the back-end web system, we have now released an app for iOS and Android devices. We know club owners, managers, promoters and servers are on-the-go, and a laptop isn’t always the most convenient. We took the most used functions from our system and put it in the palm of your hand.

Key features for iOS

All Apple devices, including the iPhone, iPod Touch, iPad Mini and iPad, comprise of the following capabilities:

  • Reservation management. Users can create, edit, search for, confirm, and seat reservations no matter where they came from. The app and the web version are in sync with one another, so when a reservation is updated either on the web or on the app, it immediately shows up on both platforms.
  • Customer relationship management. Our in-depth client profile system made its way into the palm version. Each profile features reservation history, past liquors purchased, guests associated with reservations, and spend per date. There’s also the capability to add critical notes associated with a client. Again, the web and mobile versions are in sync to show updates as they come.
  • Point of sale. Manage bottle service orders and transactions right at the VIP table. This feature allows users to add bottles, food, or packages to a reservation and process credit card payments either through our mobile card reader or manually entering the information. Our system also has the capability to split bills based on a percent or a dollar amount.


Key features for Android

The following functionalities are available for all Android devices 3.0 and up, with more features to be released in the near future:

  • Reservation management, with the same functionalities described above.
  • Customer relationship management, which gives an in-depth look at a customer’s past experience at your club, his or her spend-to-date and any notes associated with that customer.
  • The apps are available as a free download in the iTunes App Store and Google Play store. Access to log into the app and use its functionality is reserved for BookBottles customers. Contact us at info@vemos.io for more information or to become a part of Vēmos.



Whitney Larson is the president at Vēmos. Contact her at whitney.larson@vemos.io

Vēmos Lands Global Partnership With Apple

Vēmos (formerly BookBottles) already simplifies VIP reservation management and point-of-sale for top nightclubs, so our next action was to simplify the process of getting access to high-quality devices. That’s why we hooked up with Apple.


The partnership with Apple enables each company to do what they do best: Vēmos to focus on its software and Apple to focus on its hardware. Each club who is a part of Vēmos will now have full support from Apple on all of its devices as well as support from the BookBottles team on its product. Here’s a deeper look at how clubs can benefit from this partnership:

1. Device Packages

Apple has put together packages for Vēmos’ clients, which gives nightclubs access to a bulk order of its products, including iPod Touch, iPhone, iPad, and iPad Mini, at a discounted rate. Nightclubs also have the option to lease Apple products to always have the latest and greatest products at their club. These packages include insurance; the price of the package is determined by the quantity of devices needed.

2. Apple Support

Vēmos has an Apple support team assigned to its account that understands the full functionality of BookBottles. This team is available to any nightclub that chooses to use Apple products in their club through Vēmos, and is in charge of assisting with any issues related to the devices. The club can either call Apple support or go to any Apple store to get the help they need. They simply need to say they are a part of the BookBottles network and an Apple team member will be there to assist in any way they can.

3. In-Store Training

Apple will be hosting in-store training at its major store locations around the world for any Vēmos nightclub looking to get hands-on knowledge of each device. The Apple support team will educate customers on each device, explain which device is best for which job function within the club, and how BookBottles functions on each device. Apple arranges the day and time of these trainings. Vēmos will inform customers when a training session is available in their area.


Have more questions? Contact us at info@vemos.io for more information about this partnership.


Whitney Larson is the president at Veēmos. Contact her at whitney.larson@vemos.io.

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