Category Archives: ID Scan

How one bartender increased tips by 186% after a failed sting

No bartender wants to serve a minor, but mistakes happen. And that’s what happened to Sarah Upton, a bartender at Texarkana 67 Speedway. An innocent math error caused her to fail a sting and get slapped with a $500 fine. It was a simple human mistake we’ve all experienced at one time or another, and it was one she knew she never wanted to make again.

That’s when she turned to Vēmos.


“Before I found Vēmos, I was a constant nervous wreck,” Sarah informed us. “My lines would get backed up all the way down the field. It took me forever to pinprick every ID. I felt like I needed to get people through, but was so nervous that I was going to miss something on the ID. Which I did, and got busted for it.”


After getting slapped with a fine, Sarah started researching a solution that would make sure she didn’t get caught in this situation again. What originally started as a search for a simple age verification system turned into a bigger opportunity than she could have imagined. Several ID Scan companies appeared in her search results, but Vēmos was the one that stuck out the most. “The V was like Victory – there it is! That’s it! It had everything I was looking for and more.”

Sarah downloaded the app, and went right to work. “There were no obstacles to get started. I popped open the app, started scanning, and it never failed me. It’s very precise. It beeps if there’s an under age guest. It beeps if there’s someone with an expired license. You don’t have to take the time to nit pick a license. You just stick it under the camera and boom! It’s done. My night was so much smoother as a result.”

But how much smoother? That was the question we knew we needed to get more insight on, so we dug in further to get an example.

“I used it that first Friday night, and I was so relaxed,” Sarah continued. “The app is so quick. I didn’t get behind in checking IDs. By the time intermission came around, I already had everyone’s ID checked, I’d stamp their hand if they’ve already been checked once, and it just worked out perfect! I didn’t have a great big line like I usually did. This process was so much quicker to get them served, get them out of the way, and get them back to their entertainment. When they’re standing in my line, they’re not getting the entertainment they came to see.”

Experience is something we talk a lot about here at Vēmos, so we wanted to understand how having a smoother process impacted guest experience. We inquired if not standing in a slow line changed how her customers interacted with her.

“Yes it did!” Sarah immediately replied. “Everyone was so friendly and complimented how smooth the line was and how quick and precise the app was. I spent more time interacting with the guests because I wasn’t so stressed about picking apart the ID. I even caught numerous expired licenses because of the app, and was able to tell the guest. They didn’t even know it was expired and thanked me — they thanked me even though I didn’t serve them because their ID was expired! Oh, and by the way, I made the best tips I ever made out there!”

Now that’s something worth diving into. After discussing her average tips prior to this night, then compared to what she received, we discovered she more than doubled. In fact, it was an increase of 186%. Was it because there were more people? Was it a busier night than usual? Turns out, no. It was a similar attendance to previous nights, many of whom were repeat guests. So why the sudden and drastic increase?

“I think it’s because they knew I was being very friendly. They weren’t spending their night standing in my line. It was so much quicker. I was able to talk to everyone. Nobody was mad that I had to scan their ID. I just explained to them that it’s a process we started and that if they come out here they have to have their ID scanned. And they would respond saying that I’m just doing my job and covering my bases. Everyone was really friendly with it.”

Those are the intangibles that come along with equipping yourself with the tools that allow you to do your job better. For Sarah, what started as a failed sting ended up with faster operations, happier guests, and increased tips. And of course eliminating her risk of getting busted again.

“I will never work without this app again. I will quit my job if I don’t have this app. There’s no reason why you should get a citation. If this app is used right, there’s no way you can get in trouble. No way. If you scan every ID that comes through —I don’t care if they look like they’re 100 years old —you can’t get caught. It’s too precise.”

8 Facts about Fake IDs and Serving Minors

It is illegal to knowingly serve alcohol to a minor, and anyone who does can be held responsible. Many in the industry believe fake IDs are the primary problem since they’re considered the gateway to a minor getting access to alcohol. But how do fake IDs play into getting caught serving to minors? What are the repercussions? And who’s ultimately the person legally responsible when a minor is served?

To answer some of these questions and more, we put together 8 facts about the liability of serving minors and the risk to you when it’s a fake ID.

1. Stings are a result of human error, not fake IDs.

When authorities orchestrate a sting and check to make sure you aren’t serving minors, they legally cannot do so by using a fake ID or purposefully deceiving you. They’re typically checking to make sure you’re properly asking for identification. Most sting fails are a result of not asking for identification, or asking for identification but incorrectly calculating someone’s age based on their date of birth. When these human errors happen, you’ll fail the sting and both the server and the establishment will be presented with the ramifications.

2. Not asking for any ID is the most common reason a minor is served.

In most cases, minors are served as a result of an establishment not checking IDs. While fake IDs are in the mix of minors trying to get alcohol, establishments don’t catch them because they simply aren’t checking IDs at all.

3. Incorrectly calculating age is another top reason a minor is served.

Honest math errors happen, especially when it’s a busy night and there’s a lot on the brain. It’s easy for people to miscalculate the year 21 years from today to determine if the person presenting the ID is of legal drinking age. Many establishments use tools such as ID scanners to help combat this risk factor.

4. The person who makes the sale to a minor is legally liable.

The seller is the one liable for serving the minor, which oftentimes carries the same penalties as the person who holds the liquor license. As a bartender or server, you are responsible for checking the ID of your customers even if another person has previously checked it. In these situations, there are oftentimes separate penalties given to the parties involved, including the licensee (the owner of a bar) and the person who makes the sale (the bartender who serves a minor). Depending on the severity of the situation and state laws, the penalties can range from a fine to jail time for the person who made the sale.

5. When a fake ID is thoroughly examined but still gets by, the minor carrying the fake become legally liable.

When a minor is served, you need to prove you did the steps to the best of your abilities to not purposefully serve that person. If the guest presents a realistic ID that says he or she is of drinking age, and you did everything to the best of your ability to not purposefully serve him/her, the liability on the server and establishment is decreased significantly in most cases. In these cases, the minor with the fake ID is the one liable for crimes such as fraud, criminal possession of a forged instrument, or identity theft, which range in penalties from a Class B Misdemeanor to a Class D Felony. However, if it’s obvious that the ID is fake or if that ID clearly does not belong to the person presenting it and the server did not catch it, then the establishment and the person who served that minor also becomes liable.

6. Fake IDs include a newly manufactured fake ID, altered real IDs, and a borrowed/stolen real ID.

One of the most common methods for underage persons to try to get into an establishment is to use a borrowed ID of someone over 21. This is a form of a fake ID, and carries the same liabilities as a newly manufactured fake ID. In these instances, it’s important for bartenders and servers to review the ID and do everything to the best of their ability to not purposefully serve that minor.

7. There isn’t a system on the market that can catch 100% of fake IDs.

Any system that claims to catch 100% of fake IDs or uses the word “guarantee” is lying. A system can certainly assist in spotting some newly manufactured fake IDs, but many are so advanced that it would pass the test of a system reading a barcode on the back of an ID or doing an OCR scan of the front of the ID. Furthermore, a system wouldn’t register an ID as fake if it’s a borrowed/stolen real ID. The importance of human interaction with detecting a fake ID will always remain a priority.

8. An ID scanner will drastically reduce your liability of serving to minors.

While it’s true that an ID scanner won’t catch 100% of fake IDs, it still will drastically reduce, if not eliminate, your liability of serving to minors. When you use an ID scanner to scan every guest’s ID, you solve the two most common reasons that minors are served — 1) not checking the ID at all; 2) incorrectly calculating the age from the ID. Having a quick license scan double verifies the guest’s age with a simple color coded alert of whether they’re over 21 or under 21. It makes it foolproof even under high stress situations. It also serves as your paper trail to prove to authorities you didn’t purposefully serve that person and did the best of your ability to be compliant.

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